When guest safety, discretion, and hospitality are priorities, ACE’S Security delivers trained officers who provide a strong, customer-facing presence. Our teams deter threats through visibility, vigilance, and professional conduct—ensuring guests and staff feel secure without disrupting the welcoming atmosphere of your property. Backed by 35+ years of industry expertise and leadership informed by 31 years with the Chicago Police Department, our approach emphasizes prevention: observing, reporting, and responding quickly with clear communication and de-escalation techniques.

We tailor hotel security programs to properties of all sizes, from boutique hotels to large resorts. Services include access control, lobby and reception coverage, patrols of guest floors and common areas, incident documentation, vendor and visitor management, parking lot and perimeter monitoring, and coordination with hotel management and local law enforcement when necessary.

The result is dependable protection that safeguards guests, supports staff, and ensures smooth operations—helping your hotel maintain both safety and reputation.

Start with leadership rooted in trust: our founder’s 31 years with the Chicago Police Department—spanning tactical operations, investigations, and crisis response—inform the practical protocols we bring to hospitality security. We never subcontract; every officer is a vetted W-2 employee, trained in guest interaction, threat deterrence, and emergency response, and directly accountable to our supervisors.

Our approach is preventative, not reactive. We conduct property-specific risk assessments, establish layered access controls, and maintain constant vigilance to stop problems before they escalate. Because no two hotels operate the same, we tailor post orders, reporting, and staffing to your property’s layout, guest profile, and daily operations.

The result is dependable security that protects guests and staff, preserves your brand’s reputation, and ensures a safe, welcoming environment around the clock.

Our hotel security services are built for environments where hospitality, guest experience, and prevention matter most. Every assignment begins with a property assessment and tailored post orders, then is staffed by trained officers skilled in visibility, access control, guest interaction, and incident response. With a professional yet approachable presence, our teams deter issues before they escalate, document incidents with accuracy, and coordinate seamlessly with hotel management and local authorities.

From lobby and reception coverage to guest floor patrols, parking lot and perimeter monitoring, vendor and visitor verification, and emergency response support, we align our services with the unique rhythm of hotel operations. Whether protecting boutique properties, large resorts, or conference centers, our officers deliver security that reinforces your brand’s reputation while safeguarding guests and staff.

The result is dependable coverage that keeps people safe, assets secure, and hotel operations running smoothly—ensuring a welcoming environment where guests can relax with confidence.

Beyond day-to-day guest and property coverage, ACE’S Security provides specialized hotel protection for VIPs, private events, and high-traffic occasions. Our officers are trained in discreet executive protection, crowd management, and secure access control, ensuring that weddings, conferences, and corporate functions run smoothly without disruption.

We also extend coverage to the hours when hotels are most vulnerable. From overnight patrols and lock-up procedures to rapid alarm response and parking area monitoring, our teams safeguard both guests and property around the clock. Because every hotel has unique challenges—whether it’s maintaining a luxury atmosphere, supporting high occupancy, or managing a busy event schedule—we adapt our security strategies to your environment, brand standards, and guest expectations.

With ACE’S Security, you gain more than a visible presence—you gain a proactive hospitality partner committed to keeping guests safe, protecting assets, and preserving your hotel’s reputation.